Shipping Policy

Shipping Policy at The Gojo Store

At The Gojo Store, we are committed to providing you with a seamless and enjoyable shopping experience. Please take a moment to review our shipping policy to ensure clarity and transparency regarding the delivery of your purchases.

1. Processing Time:

  • Orders are typically processed within 1-3 business days, excluding weekends and holidays.
  • Please note that personalized or made-to-order items may require additional processing time. Refer to the product description for specific details.

2. Shipping Methods:

  • We offer a range of shipping options to meet your needs, including standard and expedited shipping. The available options will be presented during the checkout process.
  • Shipping costs are calculated based on your location and the chosen shipping method.

3. Estimated Delivery Time:

  • Delivery times vary depending on your location, selected shipping method, and any potential delays that may occur during transit.
  • Standard shipping typically takes 5-7 business days, while expedited options offer faster delivery.
  • Please refer to the tracking information provided to stay updated on the status of your shipment.

4. International Shipping:

  • We proudly offer international shipping to bring The Gojo Store experience worldwide.
  • International shipping times and costs vary by destination. Customers are responsible for any customs duties or taxes imposed by their country.

5. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • Use the provided tracking details to monitor your shipment's progress and estimated delivery date.

6. Shipping Delays:

  • While we strive to deliver your items promptly, external factors such as weather conditions, customs processing, or carrier delays may impact delivery times.
  • The Gojo Store is not responsible for shipping delays beyond our control but will assist in resolving any issues to the best of our ability.

7. Missing or Lost Packages:

  • In the rare event that your package is lost or missing, please contact our customer support team promptly. We will initiate an investigation and work towards a satisfactory resolution.

8. Address Accuracy:

  • Ensure the accuracy of your shipping address during checkout. The Gojo Store is not responsible for items delivered to incorrect addresses provided by the customer.

We appreciate your trust in The Gojo Store, and our team is dedicated to delivering your orders with care and efficiency. Should you have any further questions or concerns, feel free to reach out to our customer support team at [contact email]. Happy shopping!